Privacy policy

Last Updated: May 2026

At Joel's Pro Tree Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.JoelsProTree.com), request a quote, book services, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

- Name, mailing address, property address, phone number, and email address

- Service details and preferences (e.g., tree trimming, removal, emergency service)

- Payment information (processed securely by third-party processors)

- Any other information you voluntarily submit through forms, emails, texts, or phone calls

Automatically Collected Information:

- IP address, browser type, device information, and operating system

- Website usage data (pages visited, time spent, referring website)

- Cookies and similar tracking technologies

Communications Data:

- Records of calls, text/SMS messages, and emails exchanged with us

2. How We Collect Your Information

- Directly from you when you fill out quote forms, book appointments, make payments, or contact us

- Automatically through cookies, server logs, and analytics tools when you visit our website

- From third parties (e.g., mapping services for property locations or payment processors)

3. How We Use Your Information

We use your information to:

- Provide and improve our tree services (quotes, scheduling, performance of work)

- Communicate with you about appointments, updates, invoices, and service reminders via phone, email, or text/SMS

- Process payments and send receipts

- Respond to your inquiries and customer service requests

- Send important notices (e.g., weather-related delays or safety information)

- Detect and prevent fraud or abuse

- Analyze website usage and improve user experience

- Comply with legal obligations

4. Text/SMS Messaging

By providing your phone number, you consent to receive text messages (SMS/MMS) from Joel's Pro Tree Service for service-related purposes, including appointment confirmations, reminders, updates, and emergency notifications.

- Message and data rates may apply according to your carrier plan.

- You can opt out of SMS communications at any time by replying STOP to any message we send.

- We will honor your opt-out request as quickly as possible (generally within 10 business days).

5. Sharing Your Information

We do not sell your personal information. We may share your information only in these limited situations:

- With service providers who assist us (e.g., payment processors, scheduling software, landscaping subcontractors) under strict confidentiality agreements

- With professional advisors (lawyers, accountants) when necessary

- To comply with legal requirements, court orders, or government requests

- In connection with a business transfer (merger, acquisition, etc.)

- To protect the rights, property, or safety of Joel's Pro Tree Service, our customers, or the public

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Note that disabling cookies may limit some website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

You may:

- Request access to the personal information we hold about you

- Request correction or deletion of your information (subject to legal obligations)

- Opt out of SMS/text messaging (reply STOP)

- Unsubscribe from marketing emails (we send very few)

- Object to certain processing of your data

Florida residents and other applicable state residents may have additional rights under state privacy laws. Contact us using the information below to exercise your rights.

9. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Joel's Pro Tree Service

Clearwater, Florida

Phone: 866-434-8733